RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for a reason linked to our service, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at cmjapanimport651@gmail.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Okaeri-Japan
Attn: Returns
RMA #
4-8-11 Higashidai
Honjo-shi, Saitama 367-0021
Japan
Please note, you will be responsible for all return shipping charges. These charges will be refunded after checking from our staff. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Food, drinks and clothes.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Please note that only defective products that are linked to our service and/or from one of our suppliers will be accepted.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
cmjapanimport651@gmail.com
